Refund policy
Honky Tonk Traditions Return & Refund Policy
Effective October 20, 2026 at 12:40 AM CDT for US orders placed through honkytonktraditions.com on or after that time.
Our products are made after you order through our production partners. Please review the product description, size guide, color, and shipping address before purchasing.
Damaged, defective, or incorrect items
If your item arrives damaged, has a manufacturing defect, or differs from your order, email honkytonktraditions@gmail.com promptly and within 30 calendar days of delivery.
Include your order number, a description of the problem, and clear photos showing the item and issue. We may request additional photos or measurements to assess the claim.
For an eligible issue, we’ll arrange an appropriate replacement or refund at no additional cost. Physical returns generally aren’t necessary. Please keep the item until we confirm the resolution.
An item supplied in a different size or color from your order is an incorrect-item claim.
Size selections and change of mind
Except where applicable law requires otherwise, we do not accept routine returns or exchanges when an item was supplied correctly but you selected the wrong size or color, changed your mind, or no longer want it.
Missing or undeliverable packages
Contact us promptly if your package is missing, delayed, or returned to sender. We’ll investigate with our production partner and carrier and explain the available resolution.
Incorrect or incomplete delivery information may result in additional production or shipping costs. We’ll explain any proposed charge before asking you to proceed.
Order changes and cancellations
Email us immediately if you need a change or cancellation. We’ll check whether it is still possible, but cannot guarantee changes or cancellation once production has begun.
Refunds and physical returns
Approved refunds are issued to the original payment method. We aim to process them within 10 business days of approval; your payment provider may require additional time to post the credit.
Refunds for eligible order problems will include the affected item’s purchase price, applicable tax, and any refundable shipping charges associated with the resolution.
Do not send items to the address printed on the package without contacting us. If a physical return is necessary, we’ll provide an authorized destination and instructions privately. You will not be charged return shipping or a restocking fee for an eligible defect or incorrect-item remedy.
Earlier purchases and consumer rights
Orders placed before this policy takes effect retain the terms offered when purchased. This policy does not limit rights or remedies provided by applicable consumer law.
For help, email honkytonktraditions@gmail.com.